Performance Statistics

Let’s Do the Numbers:


Annual Metro Ridership

201320142015201620172018201920202021
1,452,3631,489,1161,568,1361,810,8251,850,6861,947,0382,111,5211,088,8171,016,885


Ridership in 2020 and 2021 have been significantly affected by the COVID-19 pandemic. Metro hopes to improve service in 2022 to encourage more ridership.

Ridership by Month and Route

Ridership improved significantly in Fall 2021 as schools largely returned to in-person learning for the first time since Spring 2020. Ridership is strongly correlated to the levels of service Metro operates on a given day of the week and throughout a typical day. On a route level, the Route 9, followed by Route 4 and Route 5, had the highest ridership in 2022.






2021






Weekday BoardingsJanFebMarAprMayJunJulAugSepOctNovDec
Route 1         5,642     5,402     7,043     6,842     6,831     8,110     8,547     8,669       8,341     8,136     7,651     7,883
Route 2         6,153     5,451     6,953     6,537     7,031     8,114     8,162     8,573     10,375     9,941     9,485     8,973
Route 3         3,477     3,198     4,385     4,770     4,777     5,381     4,700     4,947       4,791     4,727     4,307     4,408
Route 4         9,448     8,520      11,010      10,339      11,096      12,298      12,684      12,344     13,329      13,697      12,715      12,267
Route 5         8,626     8,040      10,055     9,187     8,553      10,178      11,364      12,158     12,631      12,683      11,265      11,232
Route 7         2,291     1,895     2,465     2,588     2,278     2,720     2,767     2,781       2,754     2,722     2,398     2,593
Route 8         4,437     4,316     5,320     5,092     4,707     5,271     5,372     5,597       5,551     5,252     5,330     5,565
Route 9      10,136     9,288      12,254      12,196      12,930      12,787      12,039      11,970     23,345      22,225      21,387      18,746
Breez          1,279     1,238     1,864     2,001     1,961     2,372     2,662     2,864       3,222     2,819     2,773     2,378
Husky Line         1,765     2,806     3,736     3,652     2,397     2,512     2,461     4,183     15,671      11,864      11,339     7,231
System      53,254      50,155      65,086      63,204      62,562      69,743      70,757      74,086      100,010      94,066      88,649      81,277
Average Weekday        2,663    2,508    2,830    2,873    3,128    3,170    3,216    3,368       4,762    4,479    4,221    3,534













SaturdayJanFebMarAprMayJunJulAugSepOctNovDec
Route 1            918         858         927         976     1,283     1,309     1,597     1,147       1,301     1,269     1,059         774
Route 2            580         495         552         644         749         789         750         791           746         920         666         429
Route 3            492         493         527         540     1,195         553         778         638           696         809         516         402
Route 4         1,486     1,183     1,351     1,524     1,836     1,471     2,176     1,548       1,725     1,961     1,488         994
Route 5         1,755     1,450     1,600     1,709     2,012     1,840     2,325     2,080       2,019     2,451     1,815     1,227
Route 7            477         403         468         567         649         541         798         491           466         579         432         318
Route 8            513         465         462         557         610         502         632         547           570         493         440         389
Route 9            935         835         940         880     1,342     1,136     1,541     1,247       1,299     1,306     1,505         802
Breez             128         150         210         111         319         300         388         320           360         425         340         167
Husky Line            227         240         334         349         328         261         358         291           599         487         406         219
System         7,513     6,573     7,373     7,856      10,325     8,702      11,342     9,099       9,781      10,701     8,667     5,722
Average Saturday         1,503     1,643     1,843     1,964     2,065     2,175     2,268     2,275       2,445     2,140     2,167     1,907













SundaysJanFebMarAprMayJunJulAugSepOctNovDec
Route 1            428         345         363         315         655         583         425         765           535         686         497         441
Route 2            276         245         198         177         355         296         186         421           300         365         247         217
Route 3            232         193         213         115         465         225         151         319           258         304         212         197
Route 4            931         629         654         400         701         788         547         929           809     1,012         673         636
Route 5            992         857         886         550     1,125         986         647     1,325       1,049     1,253         833         758
Route 7            299         197         187         160         285         185         153         339           230         323         266         207
Route 8            406         277         279         202         335         387         223         424           326         412         263         293
Route 9            598         440         415         338         569         543         356         693           583         659         638         431
Breez                 -               -               -               -               -               -               -               -                 -               -               -               -   
Husky Line            258         201         185         157         265         189         149         545           339         376         341         261
System         4,420     3,383     3,380     2,414     4,756     4,182     2,836     5,760       4,427     5,390     3,970     3,441
Average Sunday            884         846         845         805         951     1,045         945     1,152       1,107     1,078         993         860


Ridership by Route -- Line Chart

Ridership by Route, January 2021-January 2022.


Maintenance

 Any time a Metro bus needs to be serviced mid-run, a road call occurs. Metro's benchmark is to have road calls occur no less than 22,000 vehicle miles, on average systemwide.







2021








JanFebMarAprMayJunJulAugSepOctNovDecTotal
Road Calls 64133211226536
Mean Distance between Road Calls      18,239      27,170      122,828      38,850      37,026      56,940      114,907      115,292      57,696      59,824      19,178      24,227         38,441


On-time Performance

A bus is considered to be on time if it leaves a time point between 0 and 5 minutes after its scheduled departure time. Target on-time performance is 90%. On-time performance typically lags during periods of heavy traffic, construction delays, heavy ridership, and other factors. On-time performance can be improved by prioritizing transit at traffic signals, providing bus lanes and queue jump lanes, improving boarding times, accommodating transit through construction zones, among other measures.

 







2021






JanFebMarAprMayJunJulAugSepOctNovDec
Route 194.12%94.89%95.7%94.15%92.85%93.89%91.39%92.83%91.68%93.4%92.92%92.81%
Route 292.66%92.9%93.05%84.37%79.64%80.56%80.33%83.15%74.98%79.66%84.89%86.3%
Route 384.29%86.15%86.07%87.13%82.52%81.72%82.91%81.88%84.07%81.34%84.31%84.59%
Route 492.78%92.25%90.84%90.24%89.99%89.83%88.43%91.26%86.93%84.65%89.28%89.15%
Route 593.28%94.03%93.32%93.56%90.%89.21%88.52%86.11%89.98%88.9%91.46%90.25%
Route 796.13%93.34%89.72%85.63%79.68%80.74%75.44%74.95%78.26%82.08%89.94%89.53%
Route 897.86%96.96%94.44%95.01%91.66%93.21%88.58%89.17%90.39%91.15%94.91%92.81%
Route 9A92.97%96.41%96.39%92.88%92.18%93.73%92.32%92.91%77.39%81.32%90.92%92.36%
Route 9B94.81%94.09%93.4%88.75%83.41%84.87%82.79%80.28%85.88%87.05%89.49%87.34%
Breez 91.69%92.95%94.25%93.58%90.92%92.27%89.84%87.95%87.95%87.68%89.82%85.84%
Husky Line92.42%94.99%95.1%94.29%88.8%86.25%80.87%85.97%85.69%85.35%87.45%90.13%
System93.00%93.54%92.93%90.87%87.42%87.84%85.58%86.04%84.84%85.69%89.58%89.19%

 Customer Service

Metro tracks all complaints from customers. Complaints that are specific to the Americans with Disabilities Act (ADA) or Title VI of the Civil Rights Act (which prohibits discrimination on the basis of race, color, or national origin) are tracked separately and immediately elevated to the Executive Director. Most complaints fall under the "general" category and are typically resolved within a day.

Total Complaints
2021
JanFebMarAprMayJunJulAugSepOctNovDec
All Complaints











General16671315145619969
ADA 000000000000
Title VI000000000000
Total16671315145619969













PER 100,000 BOARDINGSJanFebMarAprMayJunJulAugSepOctNovDec
All Complaints











General24.510.09.217.719.316.95.96.716.68.25.910.0
ADA 0.00.00.00.00.00.00.00.00.00.00.00.0
Title VI0.00.00.00.00.00.00.00.00.00.00.00.0
Total24.510.09.217.719.316.95.96.716.68.25.910.0


Safety

 Metro tracks all accidents, including collisions, incidents occurring while passengers are boarding or departing the bus, incidents occurring on the bus itself, and other incidents. Each accident is analyzed by Metro staff and is determined to be preventable or non-preventable. Because the likelihood for accidents increases as levels of service increase, accidents are also tracked on a per-100,000-vehicle-mile basis to normalize the results for fair comparison from month-to-month and year-to-year.

Preventable Accidents2021
JanFebMarAprMayJunJulAugSepOctNovDec
Collision444653375772
Alighting000000000000
Boarding000000000000
On Board000000000100
Other000000000000
Total444653375872
Preventable Accidents per 100,000 VM2021
JanFebMarAprMayJunJulAugSepOctNovDec
Collision3.73.73.35.14.52.62.66.14.35.96.11.7
Alighting0.00.00.00.00.00.00.00.00.00.00.00.0
Boarding0.00.00.00.00.00.00.00.00.00.00.00.0
On Board0.00.00.00.00.00.00.00.00.00.80.00.0
Other0.00.00.00.00.00.00.00.00.00.00.00.0
Total3.73.73.35.14.52.62.66.14.36.76.11.7
Non-preventable Accidents2021
JanFebMarAprMayJunJulAugSepOctNovDec
Collision252263534124
Alighting100001001010
Boarding002102200000
On Board101200021205
Other000001001012
Total4555677573411
Non-preventable Accidents per 100,000 VM2021
JanFebMarAprMayJunJulAugSepOctNovDec
Collision1.84.61.61.75.42.64.42.63.50.81.73.3
Alighting0.90.00.00.00.00.90.00.00.90.00.90.0
Boarding0.00.01.60.90.01.81.70.00.00.00.00.0
On Board0.90.00.81.70.00.00.01.70.91.70.04.1
Other0.00.00.00.00.00.90.00.00.90.00.91.7
Total3.74.64.14.35.46.16.14.36.12.53.59.1


Greater Portland Transit District METRO
Annual National Transit Database (NTD) Profile Reports