METRO's Passenger Policies

Passenger Policies and Safety Information

• METRO’s Updated Passenger Policies (April 2021) - LINK
• METRO's Updated Safety and User Tips (April 2021) - LINK
  
  

METRO has ZERO tolerance for harassment.

To report harassment:

• Call 207-774-0351
• Submit a Customer Complaint Form
• TEXT gpmetro to 72345 (and follow the prompts)
• EMAIL: info@gpmetro.org

METRO’s Passenger Policies apply for all METRO buses, bus shelters, and the Downtown Transportation Center (PULSE) at Elm Street.

Requests for Reasonable Modifications

METRO will consider requests for reasonable modifications to policies and practices for persons with disabilities. 

To request a change, please submit an email  and include type of request, along with contact information. Thank you.