Operations Analyst

Posted: 06/04/2026   

Closing Date:   06/22/2026

Hiring Range: $68,997.00 – $75,395.00

Instructions to Applicants:

Starting salary shall be between the minimum $68,997.00 and step three $75,395.00 of the salary plan, depending on qualifications. A starting salary above step three may be approved based on qualifications that significantly exceed the minimum requirements.  

JOB CLASSIFICATION INFORMATION 
Department:PlanningFLSA StatusNon-Exempt 
Supervisor:Director of Transit DevelopmentSalary BandC4 
Supervision Level:Non-SupervisorySalary Min:$68,997.00 
Employee Group:Non-unionSalary Mid:$79,986.00 
Drug Screen:NSalary Max:$92,726.00 
Physical:NLast Comp Review:03/2026 
PURPOSE-DISTINGUISHING FEATURES
The Operations Analyst is responsible for compiling, analyzing, and presenting datasets to improve GP Metro’s performance, identify weaknesses and opportunities, and to inform staff, the public, and our Board of Directors on key performance metrics. The Operations Analyst uses operations data, such as APC (Automatic Passenger Counters), AVL (Automatic Vehicle Location), and GIS (Geographic Information Systems), to perform complex data analysis, mapping, and operational studies to identify inefficiencies and optimize transit service and fleet utilization. This role requires a high degree of independent analysis and the ability to synthesize data into actionable reports for executive leadership and the Board of Directors.  
MINIMUM QUALIFICATIONS
Experience:One or more years of recent experience in transit planning, data analysis, or related field involving complex project management. Advanced experience using Microsoft Excel for data analysis, performance reporting, statistical evaluation, and graphical presentation of operational metrics. Experience using Geographic Information Systems (GIS), preferably ESRI ArcGIS, to perform spatial analysis, develop maps, and support transit planning and operational decision-making.
Education:Bachelor degree in Urban Planning, Business Administration, Geography, Data Science, or related field is preferred.
REPRESENTATIVE DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Collects, maintains, and interprets ridership, system performance, and service evaluation data to identify operational opportunities and bottlenecks. Conducts route-level performance analysis to recommend frequency adjustments, running time changes, and stop optimizations. Utilizes GIS software to create detailed maps and visual presentations for bus routes, stops, and demographic analysis for public and internal use. Performs studies and surveys to recommend improvements for organizational efficiency and service development. Leads the development of vehicle blocks and operator shifts (run-cutting) to ensure cost-effective service delivery, in coordination with the Transportation Manager. Maintains the General Transit Feed Specification (GTFS) data to ensure accurate real-time information for passenger apps and Google Maps. Establishes and maintains relationships with government agencies, community groups, and the public; investigates and responds to service requests. Leads development and evaluation of passenger surveys and public participation strategies. Assists in the preparation and submission of National Transit Database (NTD) reports and conducts Title VI equity analyses for service changes. Monitors and reports on Mean Distance Between Failures (MDBF) and road call trends to identify recurring mechanical issues across the fleet. Evaluates preventive maintenance (PM) compliance and shop productivity metrics to assist the Maintenance Manager in optimizing labor and parts allocation. Coordinates with the Maintenance Manager to analyze the lifecycle of vehicles and components to support the development of long-term fleet replacement and capital improvement plans. Develops and maintains departmental dashboards tracking KPIs such as On-Time Performance (OTP), missed trips, and passengers per revenue hour, and other useful metrics. Occasionally conducts field observations and data collection at transit centers and along routes to verify service quality. Related duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND APTITUDES
Analyze highly technical problems, identify alternative solutions and make recommendations in support of goals. Excellent verbal, written, and data presentation skills, including the ability to present technical reports to executive leadership. Ability to problem solve, think strategically for the short- and long-term, and be solution-focused. Required ability to work independently as well as in a team environment. Very strong expertise in spreadsheets, databases and GIS software. Ability to manage multiple ongoing tasks in an organized and detail-oriented manner. Possess time management skills.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Ability to remain seated for extended periods while working at a computer workstation. Ability to operate a computer, keyboard, mouse, calculator, and other standard office equipment. Ability to read and interpret data displayed on computer monitors and printed reports. Ability to communicate effectively in person, by telephone, and through electronic communication methods. Ability to occasionally stand, walk, bend, reach, and lift or carry office materials weighing up to 25 pounds. Ability to attend meetings and conduct occasional field observations at transit facilities, bus stops, park-and-ride lots, or other operational locations. Ability to travel locally for meetings, training, operational studies, and field data collection as required. Ability to work in both office and outdoor environments, including exposure to varying weather conditions during field observations. Ability to board and ride transit vehicles for service evaluations and operational studies. Ability to walk moderate distances and stand for extended periods while conducting field observations, passenger counts, or service assessments.
JOB DESCRIPTION HISTORY
Created May 2026