Update: Metro Connect on-demand software change
ROUTES AFFECTED: Route 9B - North Deering via Washington Avenue, Route 7 - Falmouth - Portland - Jetport/DHHS
Greater Portland Metro is switching to a new vendor for microtransit.
Riders who have been using the Metro Connect app for on-demand service in Falmouth, will need to download a the new app: Metro Connect Greater Portland (powered by Via)
Download the app for all trips starting August 26, 2026.
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Users of the existing app will be unable to book any rides after 8/25. There is a mandatory in-app notification that users must acknowledge already live in the app.
Over the next two to four weeks, we will also be updating our on-board hardware to allow for tap-to-ride payments on Metro Connect, which are not currently available on microtransit.
As a reminder, Tap-to-Ride charges a straight $2.25 payment for each tap; reduced fares and transfers are not applicable.
Coming soon: the Metro Connect page at www.gpmetro.org/connect will be updated to separately reflect Falmouth service vs. Scarborough service, which we expect will be launching on a soft-launch basis on September 14.
Please feel free to reach out if you have any questions.