Changes to Fare Payments Related to Upcoming Tap to Ride System

ROUTES AFFECTED: All Routes

Metro is testing our on-board fare payment equipment in preparation for our forthcoming implementation of Tap to Ride. Effective immediately, most or all on-board fare payment readers will interact with customers’ tap-enabled credit cards, and may inadvertently charge fares. To continue paying with DiriGo Pass, be sure to remove your DiriGo Pass smartcard from your wallet before tapping.  Users of the Umo Mobility app can continue using the system normally.

Tap to Ride is not yet live, but we are hoping to launch in the coming weeks. In the meantime, please avoid tapping credit cards near the fare payment terminal. We cannot ensure that unexpected issues will not occur during this testing phase.

Additionally, all DiriGo Pass users will now be able to pay for multiple people on a single DiriGo account. This behavior, called “companion fares”, allows for a single DiriGo user to pay for a group of people without the need for individual DiriGo accounts. Importantly, any discounted fare or fare capping benefits will only apply to the first tap only. All subsequent taps will be charged the full fare amount for the route you are boarding. Users should be sure not to accidentally “double tap” when paying their fare.

If any issues arise as part of these updates, please reach out to Customer Service at 207-774-0351.

We thank you for your patience as we work on these exciting upgrades.