Rider Alerts

Current Alerts

Routes Affected: 9B 7

Metro Connect on-demand software change

Effective Date: 08/24/26
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Greater Portland Metro is switching to a new vendor for microtransit.
Riders who have been using the Metro Connect app for on-demand service in Falmouth, will need to download a the new app: Metro Connect Greater Portland (powered by Via)

 

 

 

Download the app for all trips starting August 26, 2026.
Apple  |  Android

Users of the existing app will be unable to book any rides after 8/25. There is a mandatory in-app notification that users must acknowledge already live in the app.
Over the next two to four weeks, we will also be updating our on-board hardware to allow for tap-to-ride payments on Metro Connect, which are not currently available on microtransit.
As a reminder, Tap-to-Ride charges a straight $2.25 payment for each tap; reduced fares and transfers are not applicable.
 
Coming soon:  the Metro Connect page at www.gpmetro.org/connect will be updated to separately reflect Falmouth service vs. Scarborough service, which we expect will be launching on a soft-launch basis on September 14.
Please feel free to reach out if you have any questions.

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Routes Affected: 3

Route 3 Schedule Changes Effective August 31

Effective Date: 08/19/26
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In order to align Route 3 schedules with Westbrook High School bell times, Metro’s Route 3 schedules will change effective August 31, 2026. For more information, click here.

Routes Affected: B 1 5 7 9A 9B

Metro Bus Service for Concerts at Thompson’s Point

Effective Date: 06/09/26
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Concerts are held at Thompson’s Point during the summer through October, 2026.
For riders taking Metro bus  service to Thompson’s Point for concerts, please note the following:

  • Metro Routes 1 and BREEZ provide direct service to Thompson’s Point and the Portland Transportation Center (PTC). The bus stop at the PTC is a short walk from the concert venue.
  • Riders can also take Metro route  5, 7, or  9A/9B to the bus stop on Congress Street and walk down Sewall to Thompson’s Point.
  • On concert days, Metro will stop servicing the stop at Thompson’s Point after 3pm.
  • Metro will use the bus stop at the Portland Transportation Center (PTC) for Routes 1 and BREEZ unless the service is delayed due to heavy traffic from the concert.
  • If the bus cannot access the stop at the PTC, riders should use the temporary stop along Fore River Parkway.

Thompsons Point - 2026 -- REV2 (1)